{"id":156,"date":"2026-04-07T11:47:27","date_gmt":"2026-04-07T11:47:27","guid":{"rendered":"http:\/\/stagingvoxel.local\/privacy-policy-2\/"},"modified":"2026-05-04T06:44:40","modified_gmt":"2026-05-04T06:44:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/saigonstays.com\/vi\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"156\" class=\"elementor elementor-156\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7965df81 e-flex e-con-boxed e-con e-parent\" data-id=\"7965df81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e6ad4 elementor-widget elementor-widget-heading\" data-id=\"24e6ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b6cec elementor-widget elementor-widget-text-editor\" data-id=\"53b6cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Last updated: May 4, 2026<\/em><\/p>\n<p>This Privacy Policy describes how Saigon Stays (&#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) collects, uses, and shares information when you use our website at <a href=\"https:\/\/saigonstays.com\/vi\/\">https:\/\/saigonstays.com<\/a> and our mobile application (collectively, the &#8220;Service&#8221;).<\/p>\n<h2>1. Information We Collect<\/h2>\n<h3>1.1 Information You Provide<\/h3>\n<ul>\n<li><strong>Account information<\/strong>: name, email address, phone number, and password when you create an account.<\/li>\n<li><strong>Booking information<\/strong>: check-in\/check-out dates, guest details, special requests, and billing address when you make a reservation.<\/li>\n<li><strong>Communications<\/strong>: messages you send to hosts, customer support inquiries, and reviews you post.<\/li>\n<\/ul>\n<h3>1.2 Information Collected Automatically<\/h3>\n<ul>\n<li><strong>Device information<\/strong>: device type, operating system, unique device identifiers, mobile network information, and crash logs.<\/li>\n<li><strong>Usage information<\/strong>: pages viewed, listings searched, time spent in the app, and interaction patterns.<\/li>\n<li><strong>Push notification tokens<\/strong>: a unique token issued by Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM) so we can send you booking updates and announcements.<\/li>\n<li><strong>Approximate location<\/strong>: only if you grant permission, used to show stays near you. We do not collect precise GPS location.<\/li>\n<li><strong>Cookies and similar technologies<\/strong>: session cookies, authentication cookies, and analytics cookies.<\/li>\n<\/ul>\n<h3>1.3 Information from Third Parties<\/h3>\n<ul>\n<li>If you sign in with Google or Apple, we receive your name, email, and a unique identifier from the provider.<\/li>\n<\/ul>\n<h2>2. Payment Information<\/h2>\n<p>We do not collect, store, or process payment card numbers. All payments are processed by <strong>PayPal, Inc.<\/strong> PayPal collects and stores your payment information directly. See PayPal&#8217;s Privacy Policy at <a href=\"https:\/\/www.paypal.com\/us\/legalhub\/privacy-full\">https:\/\/www.paypal.com\/us\/legalhub\/privacy-full<\/a>.<\/p>\n<h2>3. How We Use Information<\/h2>\n<p>We use the information we collect to:<\/p>\n<ul>\n<li>Create and manage your account.<\/li>\n<li>Process bookings and send confirmation, reminder, and cancellation messages.<\/li>\n<li>Send push notifications about your reservations and platform announcements.<\/li>\n<li>Respond to support requests and resolve disputes.<\/li>\n<li>Detect, prevent, and investigate fraud and abuse.<\/li>\n<li>Improve the Service and develop new features.<\/li>\n<li>Comply with legal obligations.<\/li>\n<\/ul>\n<h2>4. How We Share Information<\/h2>\n<p>We share information only as described below. We do not sell personal information.<\/p>\n<ul>\n<li><strong>Property hosts<\/strong>: when you make a reservation, we share your name, contact details, and stay information with the host of the property.<\/li>\n<li><strong>Service providers<\/strong>: payment processors (PayPal), push notification providers (Apple, Google Firebase), hosting providers, email delivery services, and analytics providers \u2014 only the data they need to perform their service.<\/li>\n<li><strong>Legal compliance<\/strong>: when required by law, court order, or to protect our rights, users, or the public.<\/li>\n<li><strong>Business transfers<\/strong>: in connection with a merger, acquisition, or sale of assets, with notice to you.<\/li>\n<\/ul>\n<h2>5. Data Retention<\/h2>\n<p>We retain account information for as long as your account is active. Booking records are retained for up to 7 years to comply with tax and accounting obligations. You may request deletion of your account at any time (see Section 7).<\/p>\n<h2>6. Data Security<\/h2>\n<p>We use industry-standard security measures including HTTPS encryption in transit, encrypted storage at rest, and access controls. No method of transmission over the internet is 100% secure.<\/p>\n<h2>7. Your Rights<\/h2>\n<p>Depending on your location, you may have the right to:<\/p>\n<ul>\n<li>Access the personal information we hold about you.<\/li>\n<li>Correct inaccurate information.<\/li>\n<li>Request deletion of your information.<\/li>\n<li>Object to or restrict certain processing.<\/li>\n<li>Data portability.<\/li>\n<li>Withdraw consent.<\/li>\n<\/ul>\n<p>To exercise any of these rights, email us at <strong>support@saigonstays.com<\/strong>. We will respond within 30 days.<\/p>\n<h2>8. Children&#8217;s Privacy<\/h2>\n<p>The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.<\/p>\n<h2>9. International Data Transfers<\/h2>\n<p>Your information may be transferred to and processed in countries other than your own, including Vietnam and the United States, where data protection laws may differ. By using the Service, you consent to such transfers.<\/p>\n<h2>10. Third-Party Services<\/h2>\n<p>The Service integrates with third-party services. Their use of your information is governed by their own privacy policies:<\/p>\n<ul>\n<li>PayPal: <a href=\"https:\/\/www.paypal.com\/us\/legalhub\/privacy-full\">https:\/\/www.paypal.com\/us\/legalhub\/privacy-full<\/a><\/li>\n<li>Firebase (Google): <a href=\"https:\/\/firebase.google.com\/support\/privacy\">https:\/\/firebase.google.com\/support\/privacy<\/a><\/li>\n<li>Apple Push Notification service: <a href=\"https:\/\/www.apple.com\/legal\/privacy\/\">https:\/\/www.apple.com\/legal\/privacy\/<\/a><\/li>\n<\/ul>\n<h2>11. Changes to This Policy<\/h2>\n<p>We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the &#8220;Last updated&#8221; date.<\/p>\n<h2>12. Contact Us<\/h2>\n<p>If you have questions about this Privacy Policy, contact us at:<\/p>\n<p><strong>Email<\/strong>: support@saigonstays.com<br \/><strong>Website<\/strong>: <a href=\"https:\/\/saigonstays.com\/vi\/\">https:\/\/saigonstays.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: May 4, 2026 This Privacy Policy describes how Saigon Stays (&#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) collects, uses, and shares information when you use our website at https:\/\/saigonstays.com and our mobile application (collectively, the &#8220;Service&#8221;). 1. Information We Collect 1.1 Information You Provide Account information: name, email address, phone number, and password when [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-156","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/pages\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/comments?post=156"}],"version-history":[{"count":5,"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/pages\/156\/revisions"}],"predecessor-version":[{"id":1445,"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/pages\/156\/revisions\/1445"}],"wp:attachment":[{"href":"https:\/\/saigonstays.com\/vi\/wp-json\/wp\/v2\/media?parent=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}